Scenario : I am the only person in the office but I like to have a system that allows the caller to select the department such as Sales, support etc.

Solution : SuperVoice 1-Level Tree Script will be your answer.

How do I do that ? After you installed the SuperVoice software, the default script setting is the single answering machine script. You have to change the script to Single Level Tree Script.

Changing to Single Level Tree Script:

1. In the SuperVoice Manager,select Setup from the System menu or click on the Setup button in the toolbar.
2. Click on the Select Script button. You will see the Select Script dialog box.
3. In the Select Script dialog box, click on the Single Level Tree Script selection.
4. Click on the Select button. Another dialog box will appear; it will display the default settings of the Single Level Tree Script. You can change the script later to fit your own requirement but for now we just want to keep the default for testing. Click on Done to finish your setting.
5. Click on Done in the Select Script and Setup SuperVoice dialog boxes. SuperVoice will now operate in a Single Level Tree script.

Checking your setup:

1. Make sure your phone line is connected to your modem. SuperVoice should be running either in foreground mode or in minimized mode.
2. Call the number from another phone, for example, your cellular phone.
3. You should now see a dialog box popping up in the lower right hand corner. After three rings (this is our default, but you can change it to other values if you wish) SuperVoice will answer the call and you should be able to hear the Single Level Tree Script greeting. The greeting should be " ". After the greeting (or in the middle of the greeting) you can press the key to select your option.

The final steps:

1. Now you know how the Single Level Tree script work and you can proceed to change the selections. Follow the previous steps described in the previous sections and create your own Single Level Tree Script.
2.  If your script requires more than 1 mailbox you have to go to Setup and then Mailbox to add/change mailboxes..
3. Make sure you test your script thoroughly before you allow other people to call your system.