Fax  FAX                                                                                                                                                       

How to:

Troubleshooting:

 

How do I set SuperVoice to answer like a fax machine? .

SuperVoice allows the user to set the software as a fax machine.  From SVManager, go to SetUp , select the option SELECT SCRIPT and use the Receive Fax script option from the list.

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Why isn't SuperVoice autodetecting incoming faxes?

SuperVoice will treat all calls as a voice call until it detects either a fax tone or a data tone.  Once it detects a fax/data tone, it switches into that mode of communications.  If there is a problem with the detection, read the following:

Often, when you are unable to receive a fax, you have the number of rings set to 4 or more.  If this is the case, reduce the number of rings.  Each ring is approximately 6 seconds a piece.  A calling fax machine/computer will wait about 30 seconds before it 'times-out' or hangs up.  After 30 seconds, it assumes there is a problem and aborts the transmission.  In the time it takes for 4 or more rings plus your message, the calling machine has already hung up.

For fax machines that do not send a fax tone you may also try placing 'Manually receive fax' in the no-input selections box, in the Single-level Tree script.  You may do so by going to the SuperVoice SetUp, click on Select Script, choose the Single-level Tree and click on Select.  Look for the "No Input" option after touch tone 9 and change it to Manually Receive Fax.   Click on Done to save your changes, use the Advanced script and click on Done until you get out of the SuperVoice Set Up.

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What should I do if I can't send/receive a fax?

Most of the fax communication errors which you are likely to encounter are transient -- due to temporary or occasional phenomena such as a noisy or interrupted telephone connection. In many instances, it is sufficient to simply resend the fax; the transmission is likely to be successful on the second, or perhaps third, attempt.

If you are sending a fax to a remote fax machine, you may get a fax communication error if that machine runs out of paper.
Wait a few minutes for the person at the other end to put a new roll of paper in the fax machine, then redial.

If you keep on having trouble sending a fax, reducing the rate of transmission from HIGHEST to 9600 will solve the problem.  You may do so by using SET UP, select the option COMMUNICATIONS and look for FAX RECV RATE and FAX SEND RATE - Also check the SEND/RECV OPTION on the same screen - They should be set to SEND/RECV.

If your faxes are being cut off you may have call waiting on that line.  Disable call waiting by putting *70 in the prefix of the send fax dialogue box.

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How to personalize a fax cover sheet logo?

You can design and create a library of Header and Footer logos using your favorite Windows application or other Attachment List documents.   This example will use Windows Paintbrush to demonstrate the procedure for creating cover sheet logos; however, any application can be substituted for Paintbrush.  If you wish to use a portion of a scanned image or received fax as a cover sheet logo, skip to Saving Cover Sheet Logos.

  1. Start the Paintbrush program from the Accessories group.
  2. Create a Paintbrush file that contains a Header section (e.g., company name, company logo, etc.) and a Footer section (e.g., company address, phone number, fax number, etc.).  Be careful not to make these logo sections too tall, because it will limit the amount of space for the cover sheet message.
  3. Select the Printer SetUp option from the File menu of Paintbrush, then highlight PIC-Printer on FAX as the current or default Windows printer.
  4. Select the Print option from the File menu of Paintbrush and a dialog box indicating that printing is in progress will appear.  At this time the PIC-Printer is converting the Paintbrush file into a fax image.
  5. When the Send Fax dialog box appears, click on the Wait button and the converted document will be added to Attachment List.
  6. Click File
  7. Click Viewer
  8. Now you will see your document. Using the mouse click the top left area of the fax image (holding down the mouse button) drag to the right and down a couple of inches and release the mouse button.
    NOTE: The selected area should only be a couple inches high.
  9. Click 'Edit'
  10. Click 'Save Selection As'
  11. Give the file a name
  12. In the 'Save As type' field slect the 'logo Files(*.lgo)
  13. When you to send a fax for the cover sheet select 'text with logo'
    For the header select the header you created.

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How do I edit a fax when received?

A fax is treated as an image and cannot be edited in a word processing program.  For editing, the fax must be exported to an image processing program such as Paintbrush.  Once the modifications are made, the fax may be imported back into SuperVoice and saved.

To import to Paintbrush, select the specific file and view it in the Folder Viewer.  Click on Folder and select Export.  Save the file as a .PCX file (For example: if the name of the file is apple, save it as apple.pcx).

Go to Paintbrush, go to the c:\SVPro\Data directory, and open apple.pcx.  Edit the file to your needs, then save it in Paintbrush.   Back in the SuperVoice Fax Viewer, select Import, and import apple.pcx into the viewer (in the c:\SVPro\Data directory).  Then save it as apple.001 (which is the fax format).

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How do I fax from a Windows Application?

In order to fax from a Windows' application, you first need to select the PIC-Win95 fax printer or PICFAX.  (The manner in which you choose the PIC-fax print driver may vary, depending on the application you are using).  After choosing this driver, print as you normally would.  Your document will be converted into a faxable format.  The "Send Fax" dialog box will then appear.  Enter the fax number and send.

If you are unable to choose the PIC-fax printer driver, your software may not be installed properly.

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How do I send a received fax?

To send a received fax: After receiving the fax save it.  Note the file name and path (c:\SVPro\data\test.001).  Then go to the send fax dialogue box and attach the saved fax and send.

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How do I manually receive a fax?

To manually receive a fax, click on the Recv Fax icon in your SuperVoice Manager.  Select Manually Receive Fax.  The SuperVoice (or SuperFax) will send a fax tone and you will be able to receive the fax.

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How do I set up Fax On Demand?

Fax On Demand allows incoming callers to retrieve faxes that you have added to your FOD list.

Setting up FOD for SuperVoice:

  1. In the SuperVoice Manager, select SetUp from the System menu or click on the SetUp button in the toolbar.  In the SetUp SuperVoice dialog box, click on the Fax on Demand button.
  2. In the Change Fax on Demand Parameters dialog box, select a Key # from the list and click on the Select button; the Select fax on demand dialog box will appear.  Select a fax image file and click on OK; the file which you selected will now appear in the Fax on Demand Parameters dialog box next to its key number; that file is a Fax on Demand folder.  You may remove a Fax on Demand folder by selecting it and clicking on the Remove button; the file will be removed from the Fax on Demand list but it will not be erased from your computer's hard drive.  Click on View to examine the contents of a Fax on Demand folder in the Viewer.
  3. When you have finished adding Fax 0n Demand folders, click on the Greeting button.  You will see the Record File dialog box.  Enter the text of a new greeting listing the Fax on Demand folders and their associated keys; save the text and record the message.  Click on Done when you have finished.

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How to place Multiple Documents in a Fax on Demand Folder

  1. Open the Attachment List by,
    • selecting Attachment from the File menu of the SuperVoice Manager, OR
    • selecting Open from the Viewer's Folder menu, OR
    • clicking on the Open button in the Viewer toolbar.
  2. Add to the Attachment List all of the files you would like grouped together in a Fax on Demand folder.  Click on OK in the Attachment List dialog box to bring up the Viewer.
  3. Select Save As... from the Viewer's Folder menu.   This will allow you to save all of the files in the Attachment List together under one name.  In the Save As... dialog box, enter a file name of your choice with the extension .001, as in the following example:

    FODSTUFF.001

    (Actually, the first page would be FODSTUFF.001, the second page FODSTUFF.002 and so on, but SuperVoice understands that they're all supposed to be grouped together.)

  4. Go to the SuperVoice Manager.  Go to the SetUp dialog box and select Fax on Demand.  In the Change Fax on Demand dialog box, click on Select to add this newly created .001 file to the list of Fax on Demand folders.   The new folder will contain all of the files which you saved, (as a group), from the Attachment List.  Click on Done when you have finished.

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How do I use Fax Broadcasting?

You can setup fax broadcasting by creating a group in the 'Phone Book' option.

  1. Create a group using the 'Create Group' button.
  2. Add the names that you want to the phone book.   To do this, click on 'New Name', enter a name and other necessary information.   Choose 'Add Name'.  Then choose 'Join Group' to associate that name into the group you want.
  3. Repeat the last step until you have acquired all the names that you want in that particular group.
  4. Choose the 'Send Fax' option.  In this dialog box, choose 'Phone Book'.  Highlight your group and then select 'Add'.  Click on 'OK', and then choose a document that you want broadcasted.   When you click on the send button, the fax selected will be transmitted to everyone in that particular group.

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How Can SuperVoice forward fax messages to Email?

If you have SuperVoice, SuperVoice will allow you to forward your incoming faxes to your email address as attachments (in TIFF format, with the .TIF extension).  You will be able to view and print the faxes using standard graphics applications that support the TIFF format.

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How to find out which faxes were sent successfully and which were not

You have a fax log that you may access to find out which faxes were sent successfully and which were not. Click on the word Fax (not the icon!) then click on Send Log. A list of all your faxes will be displayed. You may save them, delete them or resubmit them as you wish. Faxes that are waiting in Queue are faxes that are about to be transmitted. You may click on SEND NOW to send the faxes right away or let the software do so as set in your software configurations.

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How to receive a fax from the fax machines which does not send a fax tone?

In order to receive a fax, the calling fax machine must send a fax tone. Not all fax machines send a fax tone; some fax machines depend on the receiving end to send back a fax tone. In this event, from the SV Manager go to SetUp, click on Advanced Script then click on the select icon and place Manual Receive in the no-input selection's box. This will make SuperVoice behave like a real fax machine. "No-input" tells SV what to do in the event a caller does not send any input. If the caller is a fax machine, that does not send a fax tone, obviously there will be no input sent. If you have Manual Receive in your no-input option, SV will output a fax tone and capture the calling fax machine.

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What if I have many versions of SuperVoice running?

If you have many versions of SuperVoice running you will need to edit the c:\Windows\fax.ini file to activate an older version of the software. Please go to the Windows File Manager and look for the Windows directory. In the Windows directory double click on a file called Fax.ini. Make sure the fax.ini displays the right path name.

For example

for SuperFax the fax.ini should read:

[FAX]
NAME=SuperFax
TITLE=SuperFax
PATH=C:\SuperFax\

for SuperVoice 2.X the fax.ini would read:

[FAX]
NAME=SUPERVOC
TITLE=SuperVoice
PATH=C:\Supervoc\

For SuperVoice Pro the fax.ini would read:

[FAX]
NAME=SVPRO
TITLE=SuperVoice Pro
PATH=C:\SVPRO\

For SuperVoice SDK the fax.ini would read:

[FAX]
NAME=SVSDK
TITLE=SuperVoice SDK
PATH=C:\SVSDK\

NOTE: Please note that the path command line refers to the default directory the software is usually installed in. If the software is installed under a different directory then the path should read the new directory.

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How to send a document that is already in the form of a G3 Fax file (or an ASCII file)

From the SuperVoice Manager:
1. Select the Open option from the Folder menu of SuperVoice.

2. Highlight an existing fax image (.0?? file extensions) or select an ASCII file (after first changing the File Type to ASCII), then click on Add.

3. If you wish to do so, add additional files, then click on Done when finished. The file is now in the Attachment List and is ready to be faxed.

4. Select the Folder option from the Send Fax menu and the Send Fax dialog box will appear.

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How to create a new cover sheet?

You can design a library of personalized cover sheets using your favorite Windows applications. This example will use Windows Paintbrush to demonstrate the procedure of creating cover sheets (however, any other image processing application can be substituted for Paintbrush).

Step1. Using File Manager, go to the Supervoc.ini file in the c:\data\supervoc\ directory

Step2. Search for the [Templates] section and add the additional cover page; for example if you want to create a cover page with the name Apple then in the [Template] section you should have:

[TEMPLATES]
TEMPLATE1=COVER1,Business
TEMPLATE6=COVER,Apple

Step3. Then go to the [COVER1] section, copy the entire [COVER1] section paste it right under it and rename it [COVER6] for example:

[COVER1]
FONT0=Arial,34,400
POSITIONE=500, 242, 0, 0, 0, DATE
POSITIONG=500, 291, 0, 0, 0, PAGES
POSITIONA=500, 383, 0, 0, 0, TO Destinataire
POSITIOND=500, 436, 0, 0, 0, TOLINE1 Soci??
POSITIONC=500, 489, 0, 0, 0, TOLINE2 T??hone
POSITIONB=500, 542, 0, 0, 0, TOPHONE Fax
POSITIONI=500, 642, 0, 0, 0, FROM Emetteur
POSITIONL=500, 695, 0,53, 0, FROMLINE1 Soci??
POSITIONK=500, 860, 0, 0, 0, FROMLINE2 T??hone
POSITIONJ=500, 914, 0, 0, 0, FROMPHONE Fax
POSITIONM=347, 1120,1164,38,0, NOTES notes

[COVER2]
FONT0=Arial,34,400
POSITIONE=500, 242, 0, 0, 0, DATE
POSITIONG=500, 291, 0, 0, 0, PAGES
POSITIONA=500, 383, 0, 0, 0, TO Destinataire
POSITIOND=500, 436, 0, 0, 0, TOLINE1 Soci??
POSITIONC=500, 489, 0, 0, 0, TOLINE2 T??hone
POSITIONB=500, 542, 0, 0, 0, TOPHONE Fax
POSITIONI=500, 642, 0, 0, 0, FROM Emetteur
POSITIONL=500, 695, 0,53, 0, FROMLINE1 Soci??
POSITIONK=500, 860, 0, 0, 0, FROMLINE2 T??hone
POSITIONJ=500, 914, 0, 0, 0, FROMPHONE Fax
POSITIONM=347, 1120,1164,38,0, NOTES notes

Step4. Save the Supervoc.ini file, exit the file and restart SuperVoice. From SuperVoice Manager select FILE then VIEWER, click on FOLDER then click on OPEN, select cover1.001 and click on OK, and OK.

Step5. Click on FOLDER , select EXPORT CURRENT PAGE and type a filename. For example, apple.pcx then minimize the Folder Viewer.

Step6. Start the Paintbrush program from the Accessories group. Click on FILE then OPEN. Make sure you point to the Supervoc/Data subdirectory and select LIST FILES OF TYPE as .PCX (bottom). You will then select apple.pcx

Step7. Using Paintbrush make all necessary changes to the cover page. Be sure not to interfere with the data input areas (DATE, TO , FROM areas should stay as is). When done with all changes save the file (keep the same name) and minimize paintbrush.

Step8. Maximize the Folder Viewer and click on FOLDER, then IMPORT, select apple.pcx then click on OK. The modified file will come up in the viewer.

Step9. Save the file as COVER2.001 . You may now use this cover sheet to send your faxes.

NOTES: Your cover page should not be more than a page long. If additional files are created (cover2.002, cover2.003, etc...) you will need to delete the additional files using File Manager and modify the cover2.001 in Paintbrush to stay within 1 page!

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Why I always got noise line error when receiving a fax?

The faxes you are receiving may be bad due to a lot of noise on the line. A few people have experienced this problem with great severity, most not at all with your modem type, but it is intermittent and currently not repeatable in our lab. We have been advised that certain chips have the potential for this problem at 14.4 fax connecting.
We recommend that you lower your baud rate (the send and receive rate) to 9600.

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How to add PIC Printer with Window 95/98/ME manually?

1. First, resize this window, if necessary, so you can see the Add Printer Wizard.
2. Opening Add Printer Wizard message -- click on NEXT
3. Select Local Printer -- click on NEXT.
4. At "Add Printer Wizard" dialog box click on HAVE DISK.
5. In "Install From Disk" dialog box, go to the installation disk or CD-ROM drive. Click BROWSE-> select SuperVoice directory-> Click OK.
6. Click on Pic95.inf
7. Click on OK.
8. Click on OK, again at the "Install From Disk" dialog box.
9. Select "PIC Printer"
10. Click on NEXT.
11. Select the comport(FAX:UNKNOWN LOCAL PORT) -> click NEXT.
12. Choose "NO" as your default printer.
13. Choose "NO" for "Test Page"-> click on FINISH.
14. You will be asked to insert the win95 CD-ROM. Do so at this time and click OK. -> select Win 95 directory.

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How to add PIC Printer with Windows NT manually?

1. First, resize this window if necessary, so you can see the Add printer Wizard.
2. Open Add Printer Wizard message-> select MY Computer-> click on Next.
3. If there is no option to select FAX port, go to the next step... otherwise, in "Available Port", select FAX, then select NEXT, then go to step 8.
4. In the Printer Ports dialog box-> select Local Port-> click on New Port.
5. In the Port Name dialog box, enter a port name( i.e. "FAX")-> click OK.
6. You will return to the Printer dialog box-> click on Close.
7. You will return to the list of available ports-> click on Next.
8. In the printer installation list-> click on Have Disk.
9. In "Install From Disk" dialog box, go to CD-ROM drive. Click BROWSE-> select SuperVoice directory-> click OK.
10. Select PicNT Fax Printer-> click on Next.
11. Select Replace Existing Driver-> click on Next.
12. Keep the printer name: PicNT Fax Printer-> click on Next.
13. Select "Not Shared" option-> click on Next.
14. Print a test page-> select No-> click Finish.
15. Follow instructions for inserting your Windows NT Installation disks or CD-ROM.
16. Reboot system after completion.

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When I'm trying to send a fax I'm getting the message 'No Dialtone'

First of all make sure that there is a dialtone on the line. In order to do this, take the cable out of the modem, plug it in a telephone and lift the handset. If you hear a dialtone it means that the modem doesn't hear the dialtone because it is most likely to low in volume. If there is no dialtone then you need to check your cables or telephone connection.

In most cases when the modem reports 'No Dialtone' while you established that in fact there is a dialtone you can tell the modem to ignore the dialtone.
You do this as follows:

  1. Go to Setup
  2. Select  'System - Communications'
  3. Add X1 to the Init String. You need to make sure that you put this after the AT&F
    For example:
    AT&F&C1 you need to change to: AT&FX1&C1
    AT&F1&C1 you need to change to: AT&F1X1&C1

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Cannot get fax signal from number called

Possible causes:

  1. The number dialed has a data modem connected to it, so there was no fax tone.
  2. The number dialed did not answer. The remote fax machine or PC may be inactive or turned off.
  3. A person picked up the phone at the receiving end.
  4. If your modem is connected to a phone switching system it is possible that you will need to dial an extra digit to reach an outside line. You can insert commas into the number (after the outside-call digit) to create a pause, allowing time for an outside dial tone. In the following example, a 9 sends the call to an outside line, while the commas give your telephone system time to establish an outside connection: 9,,5551212. The actual time (and the number of commas) may be different for your system.

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How can I resend a fax when the phone is busy

SuperVoice can be set up to automatically redial a fax number when it has encountered a busy signal, using the Set Communications Parameters option in the Setup dialog box. The maximum number of attempts to redial is 99.

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Cannot get fax confirmation

The remote fax machine has not confirmed the reception of the fax. Check with the receiving party to determine the problem. Try sending the fax again at a later time.

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How to send a fax with attachments from multiple applications?

When you want to send a fax with attachments from multiple applications do the following.

Open the first application.
Open the document.
Print the document to the PIC Printer.
SuperVoice will start up and the "Send Fax" screen will appear.
click the "Wait" button.

NOTE: Do NOT close SuperVoice.

open the second application. You can close the first application.
Open the document.
Print to the PIC Printer.
Again the Send Fax screen will appear.
If you need to convert a document from a third application you can click "Wait"

When you are finished converting the documents you can send the fax.


NOTE: If you wish to save all the pages as one fax document
Click the "Wait" button
In SuperVoice manager screen click "File.
then click "Viewer"
The Fax Viewer will open and you can view the pages of the fax.
In the Fax Viewer click "File"
click "Save As"
Name the file.
In the "Save as Type" field select "Fax Files(*.0??)
click the "Save" button.

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How to send a simple fax


In SuperVoice click the "Send Fax" button
In the Send Fax screen enter a name in the name field and a fax number in the fax number field.
Click the "Cover sheet" button.
Type a message in the message field.
Click "Ok" button.
Click "No" for "Do you want to save message?"
Click "Send" button.

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