Fax  SETUP                                                                                                        

Mailbox Access

You may set up to 1000 mailboxes in SuperVoice. You create them by going into the SuperVoice SETUP icon, click on the MAILBOX icon, and select NEW for each New Mailbox you wish to create.

Incoming voice, fax and data messages will be stored for each one of those 1000 mailboxes. In other words, an incoming caller may select a mailbox in which to leave a message. When you, the user, wish to review the received messages, select the Incoming Voice, Fax of Data Log for the appropriate mailbox.

You may use the Advanced Script set up to have additional features available, such as Fax On Demand, System Operator, etc... Note, however, that these additional features will always be linked to Mailbox 0 (the Manager's Mailbox!). Therefore, the Fax On Demand feature would be managed strictly by Mailbox 0.

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How to use SuperVoice Single Level Tree script?

1. From the Control Center, select SetUp from the System menu or click on the SetUp button in the toolbar. You will see the SetUp SuperVoice dialog box. In the SetUp SuperVoice dialog box, click on the Select Script button. You will see the Select Script dialog box.

2. In the Select Script dialog box, click on the Single Level Tree Script selection so that the circle next to it is marked and the title of the selection has a box drawn around it.

3. Click on the Select button. You will see the SetUp Single Level Tree Script dialog box.

4. a. Running down the left-hand side of the SetUp Single Level Tree Script dialog box, in a column labeled "Touch Tone", you will see the numbers 0-9 followed by "No Input" and "#"; the numbers, along with the pound (#) sign, represent keys on a touch-tone telephone.
b. To the right of the "Touch Tone" column is a column labeled "Voice Menu Options"; it contains selection boxes for "Touch Tone" items 0-9 and "No Input". When you click on the down arrow in a selection box, you will see a list of options; when you select an option from the list it will appear in the selection box. Choose "Not Active" for the touch tone numbers which you do not wish to use. Note the settings which you have selected for each touch tone option.

5. When you have finished selection your single level tree script options, click on the Menu Greeting button. The Record File dialog box will appear; it will display the text of the Main Menu Greeting. The default text is: "To reach your party, press 1.. for fax on demand, press 2.. for help with using this system, press 3.. if your sending a fax manually, press 4.. or stay on the line for assistance.." You will need to record a new message; enter the text of the message and record it. Click on Done when you have finished.

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How to setup SuperVoice as simple answering machine?

To Use SuperVoice As A Simple Answering Machine:

1. From the Control Center, select SetUp from the System menu or click on the SetUp button in the toolbar. You will see the SetUp SuperVoice dialog box.

2. In the SetUp SuperVoice dialog box, click on the Select Script button. You will see the Select Script dialog box.

3. In the Select Script dialog box, click on the Answering Machine for Single Person selection so that the circle next to it is marked and the title of the selection has a box drawn around it.

4. Click on the Select button. The Record File dialog box will appear; it will display the text of the Answering Machine Greeting. The default text is: "The party you have called is away from the computer, please leave a message at the tone." If you wish to change the greeting, enter new text and record your new message. Click on Done when you have finished.

5. Click on Done in the Select Script and SetUp SuperVoice dialog boxes. SuperVoice will now operate as a single-user answering machine.

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How to notify multiple persons when a message is received

There a couple of ways to setup SuperVoice to Notify multiple persons when a message is received.

You can setup one mailbox and using the notification feature set the mailbox to notify multiple persons. This method allows up to 5 persons to be notified.

Using the message notification (you are notified when a message is received in your mailbox) you can set up to 5 persons to receive a notification that a message was received.

In SuperVoice Pro manager screen click "Setup"
choose "System-Mailbox"
click the "Select" button.
Select a mailbox.
click "Edit"
Select "Notification" tab.
You will see a list 1 through 5, for each number select the type of notification and enter either a phone number, fax number, pager number, cell phone, email address.



You can setup a group mailbox. When a caller leaves a message in the group mailbox, all mailboxes that are members of that group will receive a message in their mailbox. You can then set the notification in each mailbox to notify the mailbox owner.


Instructions to create a Group Mailbox.

First you will need to create the regular mailboxes that will be in the group.

1. In SuperVoice Pro click "Setup"
2. Click "System-Mailbox"
3. Click "Add" button
4. In the "Mailbox Number:" field, enter a number for the Group mailbox.
5. Click "Done"
6. In the Setup Mailbox screen, Enter a Name for the Group in the "Mailbox Name: field.
7. In the "Type:" field select either "Group-Normal" or "Group-Urgent"
8. Click "Setup" button
9. In the Customize Group Configuration screen, add mailboxes to the group by selecting mailboxes from the "Available Mailboxes" list. ( the mailboxes will now appear in the "Selected Mailboxes" list).
10. When you are done adding mailboxes to the group, click "Done" button.
11. Record the greeting for the group mailbox (this is the message callers will hear when they select this mailbox).

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How to setup SVPRO to transfer the caller to a cell phone


To setup SVPro to transfer caller to a cellphone.

These instructions is for setting up one mailbox. To setup multiple extensions you will need to repeat the steps for other extension/users.

Basic instructions:

-create a mailbox, enable the call transfer option.
-activate the "Multi Level Tree" script.
-set a leaf to "PBX-Transfer Extension Number" and on that leaf set the mailbox to the one created.


Detailed instructions:

Click "Setup".
Highlight "System-Mailbox".
Click "Select" button.
Click "Add" button.
Enter a number for the mailbox or take the default.
Click "Done" button.
Select "Call Transfer" tab.
Under "Operation" select "Transfer to Extension-Leave Voice Message"
In the "Extension (Number):" field, enter the cell phone number.
In the "Call Transfer Type" field, select "3-Way Calling".
Click "Apply" button.
Click "Ok" button.
Click "Done" button.
Highlight "System-Script".
Click "Select" button.
Highlight "Multi-Level Tree".
Click "Setup" button.
Highlight a Leaf.
Click "Change" button.
In the "Description:" field enter a description for the leaf.
In the "Function:" filed select "PBX-Transfer Extension Number"
In the "mailbox:" field select the mailbox created earlier.
In the "Setup leaf" dialog box click "Done".
In the "Tree" dialog box click "Done".
In the "Select Script" dialog box click "Done".
In the "Setup" dialog box click "Done".
Close SVPro (to save the setting).
Restart SVPro.

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How can I create a Group Mailbox?

Instructions to create a Group Mailbox.

First you will need to create the regular mailboxes that will be in the group.

1. In SuperVoice Pro click "Setup"
2. Click "System-Mailbox"
3. Click "Add" button
4. In the "Mailbox Number:" field, enter a number for the Group mailbox.
5. Click "Done"
6. In the Setup Mailbox screen, Enter a Name for the Group in the "Mailbox Name: field.
7. In the "Type:" field select either "Group-Normal" or "Group-Urgent"
8. Click "Setup" button
9. In the Customize Group Configuration screen, add mailboxes to the group by selecting mailboxes from the "Available Mailboxes" list. ( the mailbox will no appear in the "Selected Mailboxes" list).
10. When you are done adding mailboxes to the group, click "Done" button.
11. Record the greeting for the group mailbox (this is the message callers will hear when they select this mailbox).

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How can I add a SuperVoice/SuperFax to the start up menu?

If you have windows 9x, do the following:

You can place a shortcut in the windows Startup group.
In windows click "Start"
Click "Settings"
Click "Taskbar and Start Menu"
Select the "Advanced" tab
Click "Add" button.
Click "Browse" button.
Go to the Program subdirectory of the SuperVoice/SuperFax installation directory. (for example for SuperVoice Pro : SVPRO60A\PROGRAM)
Select the SVPRO.exe, Supervoc.exe or superfax.exe file
Click "Open" button.
Click "Next"
Select the "Startup" folder
Click "Next".
Click "Finish"

SuperVoice / SuperFax will now automatically startup when windows starts.

If you are using Windows XP, do the following: 

To put the SuperVoice in the "Startup" group:
You will need to drag and drop the SuperVoice shortcut from the desktop.

Find the SuperVoice shortcut on the desktop.
Single click it holding down the mouse button.
Drag over to the "Start" button. (Windows should automatically expand the start group)
Move the mouse over the "All Programs" (The list of programs will expand)
Move mouse over to the "Startup" group.

If your Startup group is empty.
Move mouse over to the "Empty"
Release the mouse button.

If your Startup group is NOT empty.
Move mouse over to any entry in the Startup group.
Release the mouse button.

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