TELEPHONE                                                                                                       What is Caller ID? Does your modem support the Caller ID service?  What is Distinctive Ring? What is PBX? Does SuperVoice support DID? How to check the PBX transfer function from terminal (Rockwell)?

What is Caller ID?

Caller ID is a function of the modem as well as of the software.  If the modem supports caller ID, then SuperVoice will support this feature.  You may check to see whether your modem has this feature by going to SuperTerminal or HyperTerminal and typing AT#VCL=1<ENTER>, AT#CLS=8<ENTER>, then type:

AT#CID=1<ENTER>

An OK response indicates that your modem does support Caller ID.  An ERROR response indicates that your modem does not support CALLER ID.

If you are sure that your modem supports this feature, but the modem feature icon in SuperVoice says otherwise, then go to your SuperVoice initialization file.  You will find it within the supervoc directory for SuperVoice 2.x (c:\supervoc\data\supervoc.ini) and svpro sub-directory for SuperVoice Pro (c:\svpro\data\svpro.ini).  Within the ini file go to the [Hardware] section and look for the command line:

CALLERID=0

change it to:

CALLERID=1

At this time, save the Supervoc.ini file.  Exit Windows Explorer, restart SuperVoice and check the modem feature option again as stated in the first paragraph.  If your modem supports it, SuperVoice will then display the feature setups.

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Does your modem support the Caller ID service?

1. Make sure your outside phone line goes directly to the modem. If the outside phone line goes to another device such as PBX, it will intercept the Caller ID signal. Also make sure no other device such as answering machine is attached to your phone line.
   
   
2. Go to Start, Program, Accessory, Communications and Hyperterminal Execute the Hypertrm.exe.
   
   
3. Enter any name (e.g. 123) and click OK.
   
   
4. In the connect using :. select the COM port your modem is attached to, e.g. Direct to COM 2, and click OK
   
   
5. Click OK at the next dialog box.
   
   
6. Now you should see a blank screen. Type ATZ and hit Enter. This will reset your modem. Now you should see the OK response.
   
   
7. We are going to set the modem to detect caller ID.. 
   Type AT+VCID=1 and hit Return. 
   If it returns OK then go to step 8.
   If it returns ERROR the type AT#CID=1
   If it returns OK then go to step 8
   If it returns ERROR then your modem does not support caller ID. Sorry.
   
   
8. Have someone call in to your modem.
   You should see the following if the modem cannot detect the Caller ID signal
   
   RING
   RING
   ..
   
   If the modem detects the caller ID, you should see something like the following:
   
   RING
   NAME:xyz...
   NUMB:1234567..
   DATE:1121
   TIME:1234
   RING
   
   The Caller ID signal only comes in between the first ring and second ring.

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What is Distinctive Ring?

Distinctive Ring is a function of the modem.  If the modem supports Distinctive Ring, then SuperVoice will support it.  You can check to see if your modem supports this feature by clicking on the modem features button.   If you get a message saying, "no other modem features are supported", then your modem does support this feature.

If you are sure that your modem supports this feature, but the modem feature icon in SuperVoice says otherwise, then go to your SuperVoice initialization file.  You will find it within the supervoc directory for SuperVoice2.0 and SuperVoice 2.x (c:\supervoc\data\supervoc.ini) and svpro for SuperVoice Pro, in the data sub-directory (c:\svpro\data\svpro.ini).  Go to the [Hardware] section and look for the command line:

DISTINCTIVERING=0 

change it to:

DISTINCTIVERING=1

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What is PBX?

SuperVoice supports the PBX (Phone Branch Exchange) features which allow for incoming calls to be automatically transferred and forwarded via a PBX hook-flash, or a Centrex service & three-way calling with hook flash call transfer.

Live calls are professionally routed directly to telephone extensions.

Depending on the user's telephone service, calls may be forwarded to outside locations or cellular phones.

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Does SuperVoice support DID?

DID (Direct Inward Dialing) is a service offered by most telephone companies, allowing you to use multiple telephone numbers with one physical telephone line. It requires a decoding device, which must be purchased separately.

When you use DID (and the decoding device) with SuperVoice, it will treat the last three (or four) digits of each number as if they were a mailbox number: A call to 555-1234 would automatically go to mailbox 234.

When DID is enabled in SuperVoice, you can individually set the way that each mailbox answers a call -- so that, for instance, SuperVoice could answer one line as an answering machine, one line as a fax machine and another line with a full interactive voice response system.

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How to check the PBX transfer function from terminal (Rockwell)

Go to your Hyperterminal and type in the following commands.

	AT#CLS=8		(this sets modem to voice mode)

call in from remote location, you should see...

		RING

	ATA			(this sets modem to Answer)
		VCON		(call is answered in voice mode)

	AT#VTS=!		(Hook Flash mode)
		OK

	AT#VTS=2		(Dial a particular extension)
		OK

	AT#VTS=5
		OK

		The particular extension should be ringing.

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