How to setup the debug mode in SuperVoice ?

1. Select Diagnostics from the SuperVoice Help menu.  In the Diagnostics dialog box, click on Start to begin the diagnostic process.   The Diagnostics dialog box will close and SuperVoice will create a "debug file", a document containing technical information which Technical Support will use to diagnose the problem.
2. Reproduce the problem: Go through the steps that originally produced the problem until it occurs again.  You must be able to reproduce the problem in order for the diagnostic process to work.  Be sure that the error or problem occurs before you exit SuperVoice or send the debug file.
3. When you have successfully reproduced the problem, close SuperVoice. A debug file called svpro.deb for SuperVoice Pro (superfax.deb for SuperFax, supervoc.deb for SuperVoice) will be created in the DATA subdirectory of where the SuperVoice Program is installed (e.g. C:\SVPRO60a\DATA\svpro.deb). 
4. Start Windows Explorer.
5. Go to the DATA subdirectory of where you install SuperVoice (e.g. C:\SVPRO60a\DATA).
6. Find the debug file (e.g. svpro.deb, superfax.deb or supervoc.deb). This file contains the debugging information that we need for identifying your problem. It is a text file and you can view the content by opening the document with Windows'  WordPad.
7. Go to your email program and send an email to our support. Please explain the details of your problem and attach the debug file as well. Our support team will respond to your problem promptly.

Another way to setup the debug mode in SuperVoice

1. Close SuperVoice.
2. Start Windows Explorer.
3. Go to the DATA subdirectory (e.g. C:\SVPRO60a\DATA).
4. Find and open the SV1.INI file.
5. Find the command line DEBUG= and change it to DEBUG=1
6. Find the command line SAVEDEBUG= and change it to SAVEDEBUG=1
7. Save the changes and then close the ini file.
8. Run SuperVoice and test (You must "make the error occur." In other words, go through the exact sequence that gives you the error code or problem).
9. As soon as the error has occurred, close SuperVoice. NOTE: Be sure the error occurs before you exit SuperVoice. 
10. 10. Start Windows Explorer.
11. Go to the DATA subdirectory (e.g. C:\SVPRO60a\DATA).
12. Find the debug file (e.g. svpro.deb, superfax.deb supervoc.deb) . This file contains the debugging information that we need for identifying your problem. It is a text file and you can view the content by opening the document with Windows' WordPad.
13. Go to your email program and send an email to our support. Please explain the details of your problem and attach the debug file as well. Our support team will respond to your problem promptly.
14. Repeat the steps 2-7 except reset the DEBUG and SAVEDEBUG values back to 0. Save the changes before you exit the program.