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Cannot Install PIC Fax Printer Driver
- Make sure you have the latest SuperVoice version. Some of the older
version of SuperVoice does not support Windows XP or Windows 2000.
Installation:
Windows sometimes requires the Windows installation CD to finish installation of some drivers, more specifically windows is looking for DRIVER.CAB file.
If your Windows was preinstalled, there should be CAB files located on your hard drive.
To find the CAB files:
Click "Start"
Click "Search"
Click "For Files or Folders"
In the "Search for Files or Folders Named:" box, type: *.cab
In the "Look in:" box, select Local Hard Drives or C:
Then click the "Search Now" button.
You should then see the cab files listed in the results section. Make a note of the location.
Close Supervoice.
Open Windows Explorer or "My Computer"
Goto C:\SVPRO50C\PROGRAM
Find and run the PICADDPR.EXE file
When Windows prompt you for the Windows CD you will need to select the path where the DRIVER.CAB file is located.
If you have trouble finding the Cab files, contact you PC vendor for assistance.
NOTE: You may not see the file extension depending on your settings in windows.
To set windows to display all files and extensions open either "Windows Explorer" or "My Computer"
click "View"
click "Folder Options"
choose the "View" tab
Under "Hidden files and folders" select "Show Hidden files and folders"
Unselect "Hide file extensions for known file types"
Click "Ok"
Manual Installation of PIC Fax Printer Driver
First, copy the attached file to the installed directory of SuperFax under the PROGRAM sub-folder and overwrite the original.
Remove unidrv.dll, unidrvui.dll, unidrv.hlp and unires.dll at windows\system32\spool\drivers\w32x86\3
Then, check the following directory windows\system32\spool\drivers\w32x86
The following files :
unidrv.dll
unidrvui.dll
unidrv.hlp
unires.dll
should have non-zero file size.
If the file size of any of the file is 0, make sure you remove all the files.
Go to CONTROL PANEL then to PRINTERS, and remove any PIC PRINTER icon(s),
Reboot your system.
Run the PICADDPR.EXE file.
Windows XP
Make sure you are logged in as Adminstrator.
Unzip the attached file, put the 3 files to the installed directory of [SuperVoice Pro/SuperFax/SuperVoice Home] under the PROGRAM sub-folder and overwrite the original.
In Windows goto the Printers window.
Highlight and delete the PIC Printer.
Shutdown and restart Windows XP.
Open Windows Explorer or "My Computer"
goto the directory: windows\system32\spool\drivers\w32x86\3
Remove unidrv.dll, unidrvui.dll, unidrv.hlp and unires.dll
Then, goto the directory: windows\system32\spool\drivers\w32x86
The following files :
unidrv.dll
unidrvui.dll
unidrv.hlp
unires.dll
should have non-zero file size.
If the file size of any of the file is 0, make sure you remove all the files.
Reboot your system.
Run the PICADDPR.EXE file.
NOTE: Make sure you goto the installed directory of [SuperVoice Pro/SuperFax/SuperVoice Home] under the PROGRAM sub-folder and run the PICADDPR.EXE from there.
Unzip the attached file, put the 3 files to the installed directory
of [SuperVoice Pro/SuperFax/SuperVoice Home] under PROGRAM
sub-directory. Overwrite the original files and then close all other
applications before you run new picaddpr.exe to reinstall PIC Printer
in [Windows 2000 or XP].
Note: If you have previous PIC Printer icon on your Printers folder,
remove it first and reboot your system before reinstalling the PIC
Printer driver.
When it asked for your Windows CD, point to the path where you
have the 'driver.cab' file (either on your Windows CD or hard disk).
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