Frequently
Asked Questions
| It
is recommended that you upgrade to the latest versions of SuperVoice/SuperFax. Please read the FAQ before you contact our support department,
most of your questions are answered in here! |
If you have trouble installing or running SuperVoice, follow the simple steps below :
- If you have trouble installing the software, go to Installation section below.
- If you have trouble running the software, reboot your computer. If you have an external modem, turn your modem off for 10 seconds, reboot your computer, then turn the modem back on. Run the software again and see if the problem still exists.
- Does your problem similar to one the
following most common problems ? Click on the link to check for
details.
How can I transfer the data from an older version of SuperVoice/SuperFax to the latest version?
How to install SuperVoice/SuperFax on Windows Media Center Edition
Cannot Install PIC Fax Printer Driver
Why do I get "Modem Not Responding" message ?
Greeting Voice File Garbled
The voice message got cutoff
How to create a debug file in SuperFax for SuperVoice Technical Support
How to create a debug file in SuperVoice for SuperVoice Technical Support
How to create a debug file in SuperVoice Pro for SuperVoice Technical Support
How to create a debug file in SuperVoice Comm. Server for SuperVoice Technical Support
SuperVoice does not answer incoming calls - Check on the individual categories in this section.
- If all else failed, click here and follow the instructions and send the debug file etc to our technical support and we will get back to you as soon as possible.
Please select a category from the menu on the left hand side, or select it from below
INSTALLATION
- installing software, modem, hardware.
- Cannot install because of comport conflicts
- Cannot Install because of modem problems
- Do I need to leave my computer on?
- How do I install SuperVoice?
- How can I uninstall SuperVoice?
- How can I remove the fax service from windows XP?
- How can I transfer the data from an older version of SuperVoice/SuperFax to the latest version?
- How do I setup the debug mode during installation?
- How to install SuperVoice/SuperFax on Windows Media Center Edition
- How to install SuperVoice on an ISDN modem.
- Is SuperVoice Compatible With Windows 95, 98, ME, NT, XP and Windows 2000?
- SuperVoice/SuperFax crashes during installation
- What if I have to reinstall?
- What is the difference between an update and an upgrade
SETUP
- setting up mailboxes, trees, and other features of SuperVoice.
- Mailbox Access
- How to use SuperVoice Single Level Tree script?
- How to setup SuperVoice as simple answering machine?
- How to notify multiple persons when a message is received?
- How to setup SVPRO to transfer the caller to a cell phone?
- How can I create a Group Mailbox?
- How can I start SuperVoice/SuperFax as a service under Windows NT, 2000 and XP?
- How can I add a SuperVoice/SuperFax to the start up menu?
VOICE
- personalizing greetings, improving sound quality, importing and
exporting voice files.
- What Is Call Screening?
- What is Tree Structure Scripting?
- What do I need to use the Speakerphone feature?
- Convert between Vox & Wav
- Beep when phone is ringing
- What's Voice Memo and how to use this feature?
- Where is the Hold button of the dialer?
- What is the maximum length in minutes of incoming voice calls (ie answering machine maximum message recording time)?
- How can I use .Wav files with SuperVoice
- How To Personalize Voice Files
- How to increase the volume
- How do I use the remote access feature?
- How can SuperVoice forward voice messages to Email?
- How to eliminating voice files?
- How to disable the Menu greeting?
- How to change the Input/Output devices?
- How to quit SuperVoice when the greeting is playing
- How to change the recording device to soundcard?
- How to ignore silence during recording?
- What happened if my voice messages are being cut off?
- What Can Be Done To Improve Sound Quality?
- What causes the bad sound?
- Why I can't use the Speakerphone with my soundcard
- I'm getting the error 'Cannot play through soundcard'
- I cannot record wave files with the sound card
TELEPHONE
- answers regarding caller ID, distinctive ring, and other
features of the telephone.
- What is Caller ID?
- Does your modem support the Caller ID service?
- What is Distinctive Ring?
- What is PBX?
- Does SuperVoice support DID?
- How to check the PBX transfer function from terminal (Rockwell)?
FAX
- sending and receiving faxes, fax-on-demand.
- How to Set SuperVoice to Answer Like A Fax Machine
- How to personalize a fax cover sheet logo?
- How To Edit A Fax When Received
- How To Send A Fax From A Windows Application
- How To Send a Received Fax
- How To Manually Receive A Fax
- How do I set up Fax On Demand?
- How to Multiple Documents In A FOD Folder
- How do I use Fax Broadcasting?
- How can SuperVoice forward fax messages to Email?
- How to find out which faxes were sent successfully and which were not
- How to receive a fax from the fax machines which does not send a fax tone?
- How to send a document that is already in the form of a G3 Fax file (or an ASCII file)
- How to create a new cover?
- How to save fax?
- How to send an attachment?
- How to delete the temp Files?
- How to add PIC Printer with Window 95/98/ME manually?
- How to add PIC Printer with Windows NT manually?
- How can I retry a fax when the phone is busy?
- How to send a fax with attachments from multiple applications?
- How to send a simple fax.
- Why isn't SuperVoice Auto-detecting Incoming Faxes?
- What Should I Do If I Can't Send/Receive a Fax?
- Why I always got noise line error when receiving a fax?
- When I'm trying to send a fax, I get the message 'No Dialtone'
- Cannot get fax signal from number called
- Cannot get fax confirmation
MODEMS-
trouble-shooting your modem.
- Does my modem support handset?
- Does SuperVoice support My Modem?
- Does my modem support Speakerphone?
- Which versions are USR Message+(Pro) compatible?
- Is my modem a voice modem?
- What Happens If I Switch Modems?
- How to reset modem?
- How to reset USR Message+(Pro) modem to independent mode?
- How to lower Baud Rate
- How to initialize modem?
- How to install a new modem
- How to run the ATI Commands?
- How to dial without dial tone?
- How to run other communication software from SuperVoice?
- How can I use Music On Hold?
- Why do I get the error "Modem Not Responding?"
- SuperVoice doesn't detect the hang-up
- My modem cannot dial out
- Why my modem takes a amount of time to detect hang-ups?
- Why my modem become no responding?
- Experience sudden cut off from the greeting
- Communication Port Problems
DATA
- downloading and uploading data, setting up a BBS, using SuperTerminal.
- How To Send Data To Another Computer
- How To Create A Mini BBS
- How To Manually Receive Data
- How To Download A File From A BBS
- Why Aren't Data Messages Being Auto-detected?
- Does SuperVoice have it's own SuperTerminal?
EMAIL
- updates on email features of SuperVoice
How to prevent the
message 'Another program is trying to send the following e-mail message on
your behalf:, when you try to send an email
PRINTING
- problems related to NOT being able to install PIC PRINTER or
PIC.DRV; problems with printing from Supervoice.
- Cannot find Printer
- Cannot print Portrait
- How to emulate another printer's driver to print received faxes?
- Have difficulty printing or printing takes a long time
- I can't print received fax
- Prints half, multiple or shrunken pages
- The printer does not work from Supervoice
PAGER
- setup pager notification, pager timing problem.
- How do I set up the pager notification?
- What do I do about Pager Timing problems?
- What do I do when failed to send pager messages with Cirrus Logic modem?
PHONEBOOK
- help using SuperVoice phonebook, ODBC, Goldmine, Access,
and Outlook.
- How do I import a Database to the SuperVoice Phone Book?
- How to set up your area codes and the fax numbers in your phone book?
- What to do when I get a 'corrupted phonebook' message on my screen?
SCANNER
- scanning images into SuperVoice
- Basic Scanner Troubleshooting
- Scanner not supported
- Scanner stops in the middle of scanning
- TWAIN driver problems
- More than 1 scanner/camera on the same computer
GENERAL
- Q & A to general topics and other miscellaneous information.
- Why It Is Best Not To Use Screen Savers?
- What are the minimum requirements to run SuperVoice?
- What Is My Fax Number?
- SuperVoice Manual
- Is SuperVoice a modem driver?
- What are the key features of SuperVoice?
- Is SuperVoice Linux/UNIX compatible?
- Does SuperVoice supports Macintosh system?
- Where can I find the serial number?
- How To Find Out The Exact Version Of SuperVoice?
- How To Disable The Key Pad Dialer Upon Start Up?
- How do I acquire another copy of my software?
- How to enable the transaction log?
- How to register SuperVoice?
- How to register with preinstalled PC?
- How to trace my order?
- How to trace my registration?
- How to order major upgrades?
- How to get minor upgrades?
- How to create a debug file in SuperFax for SuperVoice Technical Support
- How to create a debug file in SuperVoice for SuperVoice Technical Support
- How to create a debug file in SuperVoice Pro for SuperVoice Technical Support
- How to create a debug file in SuperVoice Comm. Server for SuperVoice Technical Support
- What To Do About Memory Problems?
- SuperVoice does not answer incoming calls
- Communication Troubleshooting
- No Dial Tone
- DTMF Tone not recognized
- HELP! My mouse froze up!
- Screen saver problems
CONTACTING Pacific Image Communications
- Use our Online Technical Support Form
- Information also available on our support and download pages.
For Technical Support be sure to have, or include the following information when contacting PIC:
- Modem chipset plus the ATI Commands
- Computer Information (486?, Pentium?)
- Windows version
- Exact version of SuperVoice you are using
- The problem you are experiencing, and the sequence followed to arrive at the error message. Please include the exact error code, if one was present.
- Your email address (which is your reference number)
- The debug file.
Please Note: Pacific Image Communications has discontinued SuperVoice Pro 4.0 and below, SuperVoice Communications Server 2.0 and below, SuperVoice 2.2f or below and SuperFax 6.0f or below. We no longer offer technical support for these products. .