Run SuperVoice as a service in Windows NT, Windows 2000 or Windows XP
(SVPRO, SVS, SV, SuperFax)

You can run SuperVoice as a service in Windows NT, Windows 2000 or Windows XP. If you system fails and it re-boots automatically, SuperVoice will be started and running without operator to login.

Please note that the SuperVoice products will start automatically before you log on, but if you are running a trial version of the software, it will not start answering calls, as the product will not start answering incoming calls until the program is started fully (i.e., the toolbar or the dialerscreen has loaded). When you have purchased a licensed copy this will no longer apply and the software will start answering incoming calls before you log on.

Checking the service

Make sure your SuperVoice service component is installed correctly :

  1. Click on the Start button from Windows
  2. Select Settings
  3. Select Administrative Tools
  4. Select Services
  5. You should see a list of services currently running in your system.
  6. SuperVoice service is running correctly if :
    a. Pacific Image Comm is on the list
    b. Status is Started.
    c. Start up Type is automatic.

Setup

To setup SuperVoice to run as a service:

  1. You have to edit the following in the SV1.ini in the DATA sub-directory:
    [PICPMON]
    Start Program=C:\SVPRO60A\PROGRAM\SVPRO.exe
    where C:\SVPRO60A is the directory where you install the SuperVoice Program
  2. Save the file
  3. Re-boot the system.
  4. SuperVoice will be started automatically when the system is up.

Additional important notes for SuperVoice Pro / SuperVoice
 Please note that in order for SuperVoice Pro to take incoming calls before you login, you must have suppressed the initial setup/start-up screen. You can do this by pressing the Suppress button on this screen. When this screen is up, SuperVoice Pro will not start answering incoming calls yet.

Additional important notes for SuperVoice Comm Server
Please note that you need to set the option to start the lines on startup of the Comm Server.
You can do this by going to Setup, Select the Lines Button and select 'Yes' in the option 'Start All Lines'