Our Cancellation / Refund
Policy
All downloadable products
can be tried before you buy for 30 days.
If you ordered a downloadable product you will be able to
cancel your order and receive a refund if:
a) You request a refund within 14 days of purchase
b) You have not used the serial number that was sent to you
upon purchase to activate your software.
Please note that a 15% deactivation fee will be applied.
If you ordered a 'shipped product' you will be able to
cancel your order and receive a refund if:
a) You request a refund within 14 days of purchase
b) You have not used the serial number that was sent to you
upon purchase to activate your software
c) The software and / or hardware is returned in its
original package with all the manual etc. supplied to you.
Please note that the postage will not be refunded and a 15%
restocking feel will be applied.
Enquiries
If you have any enquiries
send an email to
salesenquiry@supervoice.com - we will respond to all customer
queries within 48 hours.
Your personal information
We ensure confidential
handling of all customer data
Credit Card Orders & when
your card is debited
Transactions will appear
on your card statements as 'MC SUPERVOICE.COM LONDON'
All orders will be executed immediately
Your card will be debited immediately upon completion of the
transaction
License policy of our
software products:
GRANT OF LICENSE This License Agreement (License) permits you to use one copy
of this version of the software product, which may include
online or electronic documentation (the SOFTWARE) on a
single computer. If the package comes with a license agreement for more than
one copy, you may make and use additional copies of the
Software up to the number of Licensed Copies as authorized
in the license agreement. The Software is in use on a
computer when it is loaded into temporary memory (i.e. ,RAM)
or installed into permanent memory (e.g., hard disk, CD-ROM,
or other storage device) of that computer except that a copy
installed on a network server for the sole purpose of
distribution to other computers is not in use. Although you are encouraged to make a backup copy of the
Software for your own use, you are not allowed to make
unlimited copies. The Software is protected by the copyright
laws that pertain to computer software. It is illegal to
make copies of the Software except for backups. It is
illegal to give copies to another person, or to duplicate
the Software by any other means, including electronic
transmission. The Software contains trade secrets and in
order to protect them you may not decompile, reverse
engineer, disassemble or otherwise reduce the software to
human perceivable form. You may not modify, adapt,
translate, rent, lease or create derivative works based upon
the software or any part thereof.
TRADEMARKS All brands or products are trademarks or registered
trademarks of their respective holders and should be treated
as such.
WARRANTY ITMS Ltd/ Pacific Image warrants that the original disks are
free from defects in material and workmanship, assuming
normal use, for a period of ninety (90) days from date of
purchase. If a defect occurs during this period, you may
return your faulty disk to ITMS Ltd/ Pacific Image, along
with a dated proof of purchase; ITMS Ltd/ Pacific Image will
replace it free of charge. After 90 days, you may obtain a
replacement by sending ITMS Ltd/ Pacific Image your
defective disk and a cheque for 11 US Dollars. This warranty ends at the moment that ITMS Ltd/ Pacific
Image discontinues with the version of the product.
EXCEPT FOR THE EXPRESS WARRANTY OF THE ORIGINAL DISKS SET
FORTH ABOVE, ITMS Ltd/ Pacific Image GRANTS NO OTHER
WARRANTIES, EXPRESS OR IMPLIED, BY STATUE OR OTHERWISE,
REGARDING THE DISKS AND RELATED MATERIALS, THEIR FITNESS FOR
ANY PURPOSE, THEIR QUALITY, THEIR MERCHANTABILITY OR
OTHERWISE
THE LIABILITY OF ITMS Ltd/ Pacific Image UNDER THE WARRANTY
SET FORTH ABOVE SHALL BE LIMITED TO THE AMOUNT PAID BY THE
CUSTOMER FOR THE PRODUCT. IN NO EVENT SHALL INTUIT BE LIABLE
FOR ANY SPECIAL, CONSEQUENTIAL OR OTHER DAMAGES FOR BREACH
OF WARRANTY.
VIRUSES IT IS YOUR RESPONSIBILITY TO CHECK FOR VIRUSES BEFORE USING
ANY SOFTWARE AND ITMS Ltd/ Pacific Image DISCLAIMS ANY OTHER
OR FURTHER LIABILITIES TO YOU FOR ANY VIRUS-CAUSED DAMAGE.
PRODUCT IMPROVEMENTS ITMS Ltd/ Pacific Image reserves the right to make
corrections or improvements to the Program and its
documentation and to the related diskettes and/or CD at any
time without notice and with no responsibility to provide
these changes to purchasers of earlier versions of such
products."
HIGH RISK ACTIVITIES The software is not fault-tolerant and is not designed,
manufactured or intended for use or resale as 0n-line
control equipment in hazardous environments requiring
fail-safe performance, such as in the operation of nuclear
facilities, aircraft navigation or communication systems,
air traffic control, direct life support machines, or
weapons systems, in which the failure of the software could
lead directly to death, personal injury, or severe physical
or environmental damage. ITMS ltd and its suppliers
specifically disclaim any express or implied warranty of
fitness for High Risk Activities.
Additional license agreement on our Contact Manager
Software: ITMS Ltd/ Pacific Image does not support the concept of
spamming, i.e.: the mass-distribution of unsolicited
e-mails. In this context we reserve the right without
redress to withdraw the software license for this product on
receipt of one or more complaints or information that ITMS
Ltd/ Pacific Image considers to be spamming. In any case by
accepting the terms and conditions of use of this software
any decision made in this regard in favour or against the
licensee shall be at the sole discretion of ITMS Ltd/
Pacific Image.
registered Address:
IT Management Services Ltd.,
PO Box 162, Haywards Heath, West Sussex RH17 5FX
SuperVoice.com